Current Status

Systems Operational

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CellFurb.com

AC.CellFurb.com 

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Past Incidents

Monday, November 12, 2018  11:04 pm est - Ongoing

11:04 pm est - Status changed to: Ongoing

11:04 pm est - We have received reports that our system had an error that allowed booking to be booked on a closed off day.


Wednesday, May 30, 2018  8:12 pm est - Resolved

8:12 pm est - Status changed to: Ongoing

8:12 pm est - We have received reports of some support emails not receiving our servers.

Our tech team is working on it!

9:41 pm est - Our tech team has found a bug in our integration, commencing patching efforts

10:19 pm est - Resolved

10:19 pm est - Status changed to: Resolved


Thursday, May 22, 2018  8:00 am est - Resolved

8:00 am est - Status changed to: Outage

8:00 am est - We are updating our ssl cert. There may be up to 15 minutes of downtime

8:10 am est - New ssl implemented, all is functional

8:10 am est - Status changed to: Resolved


Tue, May 22, 2018  7:08 pm est - Resolved

7:08pm est - Status changed to: Investigating

7:08pm est - Customers are not receiving automatic email confirmations,

our staff are sending them out manually while our tech team looks into the cause.

+1 7:59 am est - SMTP issue. Issue resolved

7:59 am est - Status changed to: Resolved


Thu, April 19, 2018  4:06 am est - Resolved

4:06am est - Status changed to: On Going

4:06 am est- Our core support is not functioning. All Phone Lines and Text lines are down.

4:06 am est- Emails, Facebook messages and Twitter messages have a delayed entry into our system, occasionally going down.

4:06 am est- We are working to get this resolved asap.

4:11 am est- Phone lines are presenting a "User Busy" error. Investigating

4:27 am est- Issue identified, we are working with our provider to have our systems back up and running

4:27 am est - Status changed to: On Going (Critical)

6:38 am est - Core servers are still down, emails and facebook message seem to work. Chats, Calls and text do not

6:57 am est - Emails, Facebook and Twitter Messages Working. Text, Chats, Help Centre and Calls are now priority.

7:17 am est - Chat and Help centre is now working. Widget re activated. Working On Calls and Texts.

7:17 am est - Status changed to: On Going

7:22 am est - Help Centre is offline again. Working on Chats, HC and Texts.

3:11 pm est - All systems operational. Thanks for your patience

3:11 pm est - Status changed to: Resolved


Sun, January 28, 2018  6:20 am est - Resolved

3:12pm est - Status changed to: Maintenance

6:20 am est- Briefly unavailable for scheduled maintenance. Check back in a minute.

6:25am est - Status changed to: Resolved


Thursday, January 11, 2018  3:12 pm est - Resolved

3:12pm est - Status changed to: Investigating

3:12 pm est- CellFurb is experiencing an outage with our credit card booking system. Paypal is still an option. Advise customers to use void code: (**) to void deposits

3:32 pm est- We have found the issue and are implementing a fix!

3:32pm est - Status changed to: On Going

3:41pm est - Fix worked, test checkout success. Credit cards are no active

3:41pm est - Status changed to: Resolved


Friday, December 29, 2017  7:12 am est - Resolved  

7:12 am est - Status changed to: Monitoring

7:12 am est- CellFurb tech team received reports of some css issues, have restored to previous backup and all is functional.

6:53 am est - Status changed to: Resolved


Saturday, December 23, 2017  1:40 am est - Resolved  

1:40am est - Status changed to: Maintenance

1:40 am est- CellFurb is executing an update on it's servers. Decreased performance is expected. Please message us on Facebook with any questions. ETA 4:00 am est

6:33 am est- CellFurb tech team has completed all updates, monitoring for any errors.

6:33 am est - Status changed to: Monitoring

6:53 am est- CellFurb tech team has completed all updates, CellFurb.com is operational

6:53 am est - Status changed to: Resolved


Friday, December 22, 2017  3:00 am est - Resolved

3:00am est - Status changed to: Ongoing

3:00 am est- CellFurb is experiencing issues with our servers. CellFurb.com is down. Our tech team is working on a solution.

3:08 am est- CellFurb tech team is tying to restore from backup.

3:11 am est - CellFurb tech team installed backup, presented with a forbidden message, investigating.

3:14 am est - CellFurb techs have identified the error and are working on a solution.

3:18 am est - CellFurb.com and Support is now live, Fix implemented, we are monitoring the situation

3:20 am est - Status changed to: Monitoring

4:14 am est - Status changed to: On Going

4:14 am est - CellFurb.com Servers are rejecting visitors, we are looking into it again.

4:23 am est - Our techs have isolated the issue and working on a fix

4:26 am est - Our techs have implemented a fix, we are Monitoring it's progress.

4:26 am est - Status changed to: Monitoring

5:29 am est - CellFurb.com seems to be operational will continue to monitor the situation

5:43 am est - CellFurb.com seems functional, have tested all features with no errors, will continue to monitor.

5:52 am est - CellFurb.com is functional please report any issues to our support team

5:52 am est - Status changed to: Resolved


Wednesday, December 6, 2017  9:54 pm est - Waiting

9:54 pm est- CellFurb is experiencing issues with our unlocking system.

12:49 am est- CellFurb techs have pin pointed the issue and are working with the company involved to resolve the issue

3:15 pm est Dec 9 - CellFurb techs are waiting on a fix on our unlocking system, will update when we have more information

4:06 am est Dec 13 - CellFurb techs have not received an update from our unlocking system. We will investigate other options for fixes

3:26 am est Dec 22 - Still waiting on a fix from our unlocking provider. Will repair when possible

3:26 am est Dec 22- Status changed to: waiting


Sunday, December 3, 2017  6:06 am est - RESOLVED

6:06 am est- CellFurb support is experiencing intermittent downage with our live chat system.

6:09 am est- CellFurb Tech team is working on a solution.

6:23 am est- CellFurb Tech team working with our software provider to resolve issue.

2:17 pm est- issue located, working with software providers to resolve issue.

5:28 pm est- issue RESOLVED


Monday, November 27, 2017  11:24 pm est - RESOLVED

11:24 pm est- CellFurb.com Server Down while we update current website and implement new servers.

11:29 pm est- CellFurb.com Server updated implemented, evaluating for bugs and errors.

11:33 pm est- CellFurb.com Server update implemented and fully functional please report any issues to our support team

11:33 pm est- CellFurb.com Site live and working Issue RESOLVED


Friday, November 24, 2017  7:12 pm est - RESOLVED

7:12 pm est- CellFurb.com Server Down while restoring current web version

7:13 pm est- CellFurb.com remains down while we restore current version

7:17pm est - Site live and working Issue RESOLVED 


Friday, November 24, 2017  6:27 pm est - RESOLVED

6:27 pm est- CellFurb.com Server Down. Missing Information and Pages

6:28 pm est- The issue has been addressed and we are working on it

6:39 pm est - Restoring Backup

6:38pm est - Issue RESOLVED